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Returns

RETURNS

All non-sale items purchased online are subject to return if the following criteria is met. The assessment of goods and returns is at our discretion.

  • Set item(s) must be returned to the store within 10 days of receiving your purchase.
  • Items must be returned in unused, mint condition with all tags still attached.
  • Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase.
     
  • We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items and keep an eye on them on the way to us.
     
  • Online purchases will be refunded via the original purchase method within 7 days of receiving return once it is approved.

We do not accept returns on sale merchandise. Please contact us at hello@soap-shop.ca for any Returns inquiries.